Grad ID student, Lindsay Nevard interviews patients in the service of developing her products for improving patient experience
Lindsay Nevard is a recent graduate of Art Center’s Graduate Industrial Design program whose thesis focused on improving patient outcomes in physical therapy. For the Dotted Line, Alex Moore interviewed Lindsay about the process of design research, juggling the roles of both designer and researcher, and the potential uses of technology to enhance patient experience.
Alex Moore: I think a lot of people are unfamiliar with the idea of design research. Could you elaborate?
Lindsay Nevard: Design research is doing the research so the product is smart. That means making sure that people are going to like it, that people are going to be able to use it easily, and that it fills a need. It can be as big as: “We are going to create something totally new, what are consumers’ latent desires?” Or it can be as detailed as: “How much should our new product cost and what color should it be?” In both cases it is really important to understand the user you are targeting. You also need to determine the appropriate questions or methods to get the answers you need. When doing interviews, you have to get people comfortable talking and into the right state of mind. You try to coax people into a more playful space. If you give someone a literal map of their workplace, they are going to give you a literal answer. But if you give someone LEGO bricks, they can’t build a literal interpretation and you will often gather more interesting information.
